Terms & Conditions

Terms and conditions of sale

The following terms and conditions set out the basis on which you can use our website and place orders for items from fragranceoilstudio.co.uk. To register on the site and to place orders with us you must be aged 18 or over and a UK resident.

We are strictly a business to business sales platform.

By ordering goods from us you are considered to have understood and accepted these terms. The supplier of the goods featured is The Foil Studio Limited (“we”, or “us”). Registered office: 6a & b Westway Industrial Park, Throckley, NE15 9HW. Registered number 11318207 (England and Wales). You may contact us at this address or by email to info@fragranceoilstudio.co.uk. We may contact you for market research purposes.

Prices

UK and Channel Islands. The prices shown are inclusive of any value added tax or sales tax. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax or sales tax. The current price will be shown when you place your order. All prices shown are cash prices in sterling. Any sales out of the UK are subject to VAT and/or import fees that are the responsibility of the purchaser. Our prices are wholesale and not direct to public; all sales are assumed to be in agreement under the Business to Business term.

Refund Policy

Due to the nature of our products, we do not accept returns due to the potential for cross contamination. Furthermore as a B2B supplier, Consumer Contract regulations do not apply to orders and you therefore cannot return items should you change your mind. All sales are final and we ask you to proceed in the cart on this understanding. We do not accept order cancellations. In the rare event of an error, we will process a refund.

Delivery Policy

We use DPD to ship parcels

A tracking email is sent to the address used with the order that will include a timed delivery slot.

Should a parcel be returned as a result of failed delivery, a £9 + VAT surcharge is applied by the courier and will be passed to the customer. Any refused deliveries also incur this charge.

We do not permit the use of safe place, alternative delivery address requests to DPD, lockers or neighbour deliveries for our orders. Any request to use these options is at your own risk. DPD do also reserve the right to use them if nobody is available to receive delivery so we recommend contacting DPD to amend your slot if not suitable. You receive a 1 hour delivery slot and can arrange for another day should when they plan to deliver not be convenient- this must be done via telephone to DPD not the app. Deliveries may be made on weekends but they attempt delivery twice, usually one working day from dispatch and again the next working day.

In case of delivery in a Safe Place, the Delivery Scan Record shall be evidence of delivery of the Parcel, whether to the requested safe place or an alternative decided by the courier. These are the terms you agree to when requesting this via DPD or by placing an order as we use their service and are bound by their terms.

Any issues with delivery should be reported within 24 hours.

Colour of reproduction

We take great care with the colours used in images and throughout our marketing. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change and so we recommend a sample service being used if you are unsure on colour as returns are not accepted on personalised items.

Free CLP labels

Please note, any apostrophes in name changes on CLP labels are not recommended as they can often throw out additional characters due to the way some devices enter them upon ordering. Any instances of this will not be considered a mistake by FOS as it is a technical aspect beyond our control.

Company info, and VAT/Tax

Company Registered Number: 11318207
United Kingdom VAT Registration: GB316387004

Law

Our agreement with you is based upon English law and the laws applicable to this agreement are the laws of England and Wales.